The World Airline Awards are a primary bench-marking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travelers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).
Air travelers completed an online survey questionnaire about their experience with airlines on the ground and on-board, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
The Survey covered over 200 airlines and concluded that Kulula Airways is the 2013 winner...